Easy international shipping
We ship (almost) anywhere in the world. Here’s what to expect.
International shipping is complex and can feel uncertain—especially for high value shipments. Our Service & Support team respects all customers by making the process easy and affordable. Review commonly asked questions below. Special shipping requests? Contact us.
In general, there are four main steps:
Place your order
Package enters transit
Pay customs fees and await clearance
Final delivery
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To check shipping eligibility, begin the checkout process. When your address is entered, options will be automatically shown.
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Yes. Our engineers ensure your 91E’s power supply is correctly configured to match your country’s power requirements. Your unit will include a country-specific power cable.
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Our online store calculates affordable rates in real time during checkout. Depending on the destination country, free shipping may be available for high value items.
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In most cases, we will fulfill your order in less than three (3) days. Delivery time begins after an order leaves our facility, not at the time the order is placed. Time estimates are shown during checkout and can vary widely depending on your service area and other factors outside of our control.
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Yes. On the day your order is fulfilled, you will receive an email with a tracking link. We recommend signing up for updates on the courier tracking page (e.g. fedex.com) to receive important updates. Tracking pages can take 24 hours or more to update properly.
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Yes. We use shippers that accurately provide the exact day of delivery. In some cases, you will be provided with an estimated time window on the day of delivery. The actual time and date is subject to change due to a variety of factors.
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These basic steps can greatly reduce delays:
Provide your full address in English
Correctly fill all required fields during checkout
Monitor your tracking page
Respond quickly to carrier or customs requests
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Yes. If you wish to provide your own documents, simply contact support@westernelectric.com. We’ll begin by providing you with package weight and dimensions. Providing your own documents allows you to have complete control of your package and associated fees. If you prefer to connect us with your forwarder/broker, contact us.
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Duties, taxes, and other fees may be due upon delivery. These additional import fees are:
Controlled by the country of destination, not Western Electric
Not collected during checkout
The responsibility of the recipient
Collected by the courier (e.g. FedEx, UPS, DHL) and/or customs authority
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In most cases, the courier will contact you by email or phone soon after your package enters transit to settle outstanding payments. When the package arrives in your country, it remains subject to physical inspection and additional processing time. To avoid delay, it is essential to respond to requests from the courier in a timely manner.
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The courier will attempt to establish contact with you multiple times. If they do not hear back, the package will be destroyed or returned. Any associated charges will be passed along to you.
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Yes. Contact us to request a shipping quote that includes prepaid customs charges. Western Electric does not profit when you choose this option. Be aware that any additional, unexpected charges accrued during transit will be passed to you.
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We follow customs regulations by providing:
Accurate product descriptions
Correct declared value (we do not undervalue shipments)
Harmonized System (HS) tariff codes
Country of origin (USA)
Following regulations helps protect both you and us.
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We work with UPS, FedEx, and DHL to provide you with reliable service and real time tracking data. If you wish to specify a courier, contact us before you place your order.
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Yes. If you wish to upgrade your shipping speed, please contact us before placing an order and our team will accommodate if possible.
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Very safely. We handle thousands of orders and use established packaging schemes to ensure safe delivery.
The 300B Electron Tube, our most popular product, is nested inside four layers of packaging to ensure smooth transit. Our amplifier products are shipped in sturdy wood crates with tamper-proof seals and tip sensors.
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If your package is seriously delayed, damaged, or lost by the courier, it is essential to notify us immediately. Depending on the level of service provided, it is often the responsibility of the recipient to initiate a claim with the courier. In any case, we will work with you to initiate or continue the claims process accordingly.
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Contact us to modify your order. If it is already in the courier’s possession, we have very little control over what happens next. To find out ways to modify your delivery options, it is best to contact the courier directly.