Easy international shipping

We ship (almost) anywhere in the world

International shipping is complex and can feel uncertain—especially for high value shipments. Our Service & Support team respects overseas customers by making the process easy and affordable. Learn what to expect by reviewing the commonly asked questions below. If you have special shipping requests, contact us. We’re ready to help.

In general, there are four main steps:

1. Place your order

2. Package enters transit

3. Pay customs fees and await clearance

4. Await final delivery

• Do you ship to my country?

  To check shipping eligibility, begin the checkout process. When your address is entered, options will be automatically shown.

• What does shipping cost?

  Our online store calculates affordable rates in real time during checkout. Depending on the destination country, free shipping may be available for high value items.

• How long does international shipping take?

  In most cases, we will fulfill your order in less than three (3) days. Delivery time begins after an order leaves our facility, not at the time the order is placed. Time estimates are shown during checkout and can vary widely depending on your service area and other factors outside of our control.

• Will I receive tracking information?

  Yes. On the day your order is fulfilled, you will receive an email with a tracking link. We recommend signing up for updates on the courier tracking page (e.g. fedex.com) to receive important updates. Tracking pages can take 24 hours or more to update properly.

• Will I know the exact day of delivery?

  Yes. We use shippers that accurately provide the exact day of delivery. In some cases, you will be provided with an estimated time window on the day of delivery. The actual time and date is subject to change due to a variety of factors.

• How can I avoid delivery problems?

  These basic steps can greatly reduce delays:

  • Provide your full address in English

  • Correctly fill all required fields during checkout

  • Monitor your tracking page

  • Respond quickly to carrier or customs requests

• Can I generate my own shipping documents and send them to Western Electric?

  Yes. If you wish to provide your own documents, simply contact support@westernelectric.com. We’ll begin by providing you with package weight and dimensions. Providing your own documents allows you to have complete control of your package and associated fees. If you prefer to connect us with your forwarder/broker, contact us.

• How are duties, taxes, and other fees calculated and paid?

  Duties, taxes, and other fees may be due upon delivery. These additional import fees are:

  • Controlled by the country of destination, not Western Electric

  • Not collected during checkout

  • The responsibility of the recipient

  • Collected by the courier (e.g. FedEx, UPS, DHL) and/or customs authority

• How long does customs clearance take?

  In most cases, the courier will contact you by email or phone soon after your package enters transit to settle outstanding payments. When the package arrives in your country, it remains subject to physical inspection and additional processing time. To avoid delay, it is essential to respond to requests from the courier in a timely manner.Item description

• What happens if customs fees are not paid?

  The courier will attempt to establish contact with you multiple times. If they do not hear back, the package will be destroyed or returned. Any associated charges will be passed along to you.Item description

• Can I prepay customs fees?

  Yes. Contact us to request a shipping quote that includes prepaid customs charges. Western Electric does not profit when you choose this option. Be aware that any additional, unexpected charges accrued during transit will be passed to you.Item description

• How does Western Electric declare shipments to customs?

  We follow customs regulations by providing: 

  • Accurate product descriptions

  • Correct declared value (we do not undervalue shipments)

  • Harmonized System (HS) tariff codes

  • Country of origin (USA)Item description

  Following regulations helps protect both you and us.

• Which couriers are used?

  We work with UPS, FedEx, and DHL to provide you with reliable service and real time tracking data. If you wish to specify a courier, contact us before you place your order.Item description

• Do you provide expedited shipping?

  Yes. If you wish to upgrade your shipping speed, please contact us before placing an order and our team will accommodate if possible.Item description

• How are orders packaged?

  Very safely. We handle thousands of orders and use established packaging schemes to ensure safe delivery.

  The 300B Electron Tube, our most popular product, is nested inside four layers of packaging to ensure smooth transit. Our amplifier products are shipped in sturdy wood crates with tamper-proof seals and tip sensors.Item description

• What happens if my package is lost or delayed?

  If your package is seriously delayed, damaged, or lost by the courier, it is essential to notify us immediately. Depending on the level of service provided, it is often the responsibility of the recipient to initiate a claim with the courier. In any case, we will work with you to initiate or continue the claims process accordingly.Item description

• Can I modify my order or delivery options?

  Contact us to modify your order. If it is already in the courier’s possession, we have very little control over what happens next. To find out ways to modify your delivery options, it is best to contact the courier directly.Item description